Data protection information
The responsible person for data processing is:
Khulula UG
Berliner Str. 116
14467 Potsdam
Germany
info@khulula.eco
Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.
PERSONAL INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. When you browse the Website, we also collect information about the individual web pages or products you view, which websites or search terms referred you to the Website and information about how you interact with the Website. We refer to this automatically collected information as “Device Information”.
We collect device information using the following technologies:
– “Cookies” are data files placed on your device or computer that often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
– Log files” track actions on the website and collect data such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
– “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the website.
When you make a purchase or attempt to make a purchase through the Website, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Maestro, Apple Pay, Google Pay, Shop Pay, Klarna Instant Banking, Ideal, eps transfer, Bancontact), email address and phone number. We refer to this information as “Order Information”.
When we say “personal information” in this privacy policy, we mean both device information and order information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We generally use the Order Information we collect to fulfil orders placed through the Website (including processing your payment information, arranging shipping and sending invoices and/or order confirmations to you). In addition, we use this order information to communicate with you; to screen our orders for potential risk or fraud; and, if consistent with the preferences you have communicated, to send you information or advertising about our products or services.
We use the device data we collect to help us check for potential risks and fraud (in particular your IP address), and more generally to improve and optimise our website (for example, by providing analytics about how our customers browse and interact with the website and to evaluate the success of our marketing and advertising campaigns).
1. ACCESS DATA AND HOSTING
You can visit our websites without providing any personal information. Each time you access a website, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. All access data is deleted no later than seven days after you have finished visiting the site.
HOSTING
The services for hosting and displaying the website are partly provided by our service providers within the framework of order processing. Unless otherwise explained in this privacy policy, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
Our service providers are located in Germany.
2. DATA PROCESSING FOR CONTRACT PROCESSING, CONTACTING AND OPENING A CUSTOMER ACCOUNT
We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such because in these cases we need the data to process the contract or your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and handle your enquiries in accordance with 6 para. 1 p. 1 lit. b DSGVO.
Insofar as you have given your consent to this in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be blocked for further use and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 Para. 1 Sentence 1 lit. c DSGVO, unless you have expressly consented to the further use of your data in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or via a function provided for this purpose in the customer account.
INVENTORY MANAGEMENT SYSTEM
We use merchandise management systems of external service providers for order and contract processing. Our service providers work for us in the context of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.
Our service providers are located in these countries: USA There is no European Commission adequacy decision for these countries. Our cooperation with you is based on these guarantees: Standard data protection clauses of the European Commission.
3. DATA PROCESSING FOR THE PURPOSE OF SHIPMENT PROCESSING
For the performance of the contract pursuant to Art. 6 para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
TRANSFER OF DATA TO SHIPPING SERVICE PROVIDERS FOR THE PURPOSE OF SHIPPING NOTIFICATION
If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider on the basis of this consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO so that the shipping service provider can contact you before delivery for the purpose of delivery notification or coordination.
Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to the further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this statement.
4. DATA PROCESSING FOR PAYMENT PROCESSING
We work with these partners to process payments in our online shop: technical service providers, credit institutions, payment service providers.
4.1 DATA PROCESSING FOR TRANSACTION PROCESSING
Depending on the selected payment method, we pass on the data required for the processing of the payment transaction to our technical service providers, who work for us in the context of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves to fulfil the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for payment processing themselves, e.g. on their own website or via a technical integration into the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.
4.2 DATA PROCESSING FOR THE PURPOSE OF FRAUD PREVENTION AND OPTIMISATION OF OUR PAYMENT PROCESSES
If necessary, we pass on further data to our service providers, which they use together with the data necessary for processing the payment as our order processors for the purpose of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). Pursuant to Art. 6 (1) p. 1 lit. f DSGVO, this serves to protect our legitimate interests in fraud prevention or in efficient payment management, which outweigh these interests in the context of a balancing of interests.
5. ADVERTISING BY E-MAIL
5.1 E-MAIL NEWSLETTER WITH REGISTRATION
If you register for our newsletter, we will use the data required for this purpose or separately provided by you for the regular sending of our e-mail newsletter on the basis of your consent pursuant to Art. 6 (1) S. 1 lit. a DSGVO.
Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter.
After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to the further use of your data or we reserve the right to use data in a manner that goes beyond this, which is permitted by law and about which we inform you in this declaration.
5.2 E-MAIL NEWSLETTER WITHOUT REGISTRATION AND YOUR RIGHT TO OBJECT
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of Section 7 (3) of the German Unfair Competition Act (UWG), to send you regular e-mail offers for products similar to those you have already purchased from our range. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which outweigh our interests in the context of a balancing of interests.
You can object to this use of your e-mail address at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.
5.3 NEWSLETTER DISPATCH
The newsletter may also be sent by our service providers as part of the processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.
Our service providers are located in these countries: USA There is no European Commission adequacy decision for these countries. Our cooperation with you is based on these guarantees: European Commission standard data protection clauses.
6. COOKIES AND OTHER TECHNOLOGIES
GENERAL INFORMATION
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (so-called permanent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, the time of the visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping basket). Within the framework of a balancing of interests, this serves the overriding legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
We also use the technology to comply with the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) and for web analysis and online marketing. Further information on this, including the respective legal basis for the data processing, can be found in the following sections of this privacy policy.
You can find the cookie settings for your browser at the following links: Microsoft Edge™ [https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies] / https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies [https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14] / Chrome™ [https://support.google.com/chrome/answer/95647?hl=de&hlrm=en] / Firefox™ [Safari™] / Opera™ [https://help.opera.com/de/latest/web-preferences/#cookies].
Insofar as you have given your consent to the use of the technologies in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.
7. USE OF COOKIES AND OTHER TECHNOLOGIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES
Insofar as you give your consent in accordance with Art. 6 (1) sentence 1 lit. a DSGVO, we use the following cookies and other technologies from third-party providers on our website. After the purpose ceases to apply and we stop using the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section “Cookies and other technologies”. Further information, including the basis of our cooperation with the individual providers, can be found in the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
We use your personal information to send you targeted advertising or marketing communications that we think may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
INCLUDE OPT-OUT LINKS FROM THE PARTICULAR SERVICES USED.
COMMON LINKS ARE:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/.
7.1 USE OF GOOGLE SERVICES
We use the technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), as described below. The information automatically collected by Google technologies about your use of our website is generally transmitted to and stored on a server operated by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. An adequacy decision of the European Commission for the USA is not available. Our cooperation is based on the standard data protection clauses of the European Commission. If your IP address is collected by Google technologies, it will be shortened by activating IP anonymisation before being stored on Google’s servers. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise stated for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between the jointly responsible parties in accordance with Art. 26 DSGVO. Further information on data processing by Google can be found in Google’s privacy policy [https://policies.google.com/privacy?hl=de].
GOOGLE ANALYTICS
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. As a matter of principle, Google will not combine your IP address with other data. Data processing is carried out by Google on the basis of an order processing agreement.
GOOGLE ADVERTISING
For advertising purposes in Google search results as well as on third-party websites, the so-called Google Remarketing Cookie is set when you visit our website, which enables interest-based advertising automatically by collecting and processing data (IP address, time of visit, device and browser information as well as information about your use of our website) and by means of a pseudonymous CookieID and on the basis of the pages you visit. Further data processing only takes place if you have activated the “personalised advertising” setting in your Google account. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
For website analysis and event tracking, we measure your further usage behaviour via Google Ads Conversion Tracking if you have reached our website via an ad from Google Ads. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.
GOOGLE FONTS
For the uniform presentation of content on our website, data (IP address, time of visit, device and browser information) is collected by the script code “Google Fonts”, transmitted to Google and subsequently processed by Google. We have no influence on this subsequent data processing.
GOOGLE MAPS
For the visual display of geographical information, Google Maps collects data about your use of the Maps functions, in particular the IP address and location data, transmits this data to Google and subsequently processes it. We have no influence on this subsequent data processing.
YOUTUBE VIDEO PLUGIN
To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube video plugin in the extended data protection mode used by us, transmitted to Google and subsequently processed by Google only when you play a video.
7.2 USE OF FACEBOOK SERVICES
USE OF THE FACEBOOK PIXEL
We use the Facebook pixel as part of the technologies of Facebook Ireland Ltd [https://de-de.facebook.com/facebookdublin/], 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”) described below. The Facebook pixel automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. For this purpose, when you visit our website, the Facebook pixel automatically sets a cookie that enables your browser to be recognised when you visit other websites by means of a pseudonymous CookieID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalised and group-based advertising.
The information automatically collected by Facebook technologies about your use of our website is generally transmitted to a server of Facebook, Inc. with headquarters at 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision of the European Commission for the USA. Insofar as the transfer of data to the USA falls within our area of responsibility, we work on the basis of the standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in Facebook’s privacy policy [https://de-de.facebook.com/policy.php].
FACEBOOK ANALYTICS
As part of Facebook Analytics, statistics on visitor activity on our website are created from the data collected with the Facebook pixel about your use of our website. Data processing is carried out by Facebook on the basis of an order processing agreement. Their evaluation serves to optimise the presentation and marketing of our website.
FACEBOOK ADVERTISING
We use Facebook Ads to advertise this website on Facebook as well as on other platforms. We determine the parameters of the respective advertising campaign. Facebook is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise determined for the individual technologies, the data processing is carried out on the basis of an agreement between the joint controllers pursuant to Art. 26 DSGVO. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland. The subsequent data processing by Facebook Ireland is not covered by this.
On the basis of the statistics generated by the Facebook pixel about visitor activity on our website, we serve group-based advertising on Facebook via Facebook Custom Audience by identifying the characteristics of the respective target group.
Based on the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behaviour on our website, we run personalised advertising via Facebook Pixel Remarketing.
Via Facebook Pixel Conversions, we measure your subsequent usage behaviour for web analytics and event tracking if you have reached our website via an ad from Facebook Ads. Data processing is carried out by Facebook on the basis of an order processing agreement.
7.3 OTHER PROVIDERS OF WEB ANALYTICS AND ONLINE MARKETING SERVICES
USE OF ETRACKER FOR WEB ANALYSIS
For the purpose of website analysis, technologies from etracker GmbH [https://www.etracker.com], Erste Brunnenstraße 1, 20459 Hamburg, Germany (“etracker”) are used to automatically collect and store data (IP address, time of visit, device and browser information as well as information about your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymised usage profiles are not combined with personal data about the bearer of the pseudonym without separate, express consent. etracker works on our behalf.
8. SOCIAL MEDIA
8.1 SOCIAL PLUGINS FROM INSTAGRAM, WHATSAPP
Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection is established with the servers of the respective provider when you call up our website. When you click on one of the buttons, the website of the respective social network opens in a new window of your browser, in which you can click on the Like or Share button, for example.
8.2 OUR ONLINE PRESENCE ON FACEBOOK, INSTAGRAM, LINKEDIN
Insofar as you have given your consent to the respective social media operator pursuant to Art. 6 (1) sentence 1 lit. a DSGVO, when you visit our online presences on the above-mentioned social media, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the privacy notices of the providers linked below. Should you still require support in this context, you can contact us.
Facebook [https://www.facebook.com/about/privacy/]is an offer of Facebook Ireland Ltd. with its registered office at 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online offer on Facebook is generally transmitted to a server of Facebook, Inc. with its registered office at 1601 Willow Road, Menlo Park, California 94025, USA and stored there. An adequacy decision of the European Commission for the USA is not available. Our cooperation is based on the standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is based on an agreement between the joint controllers in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].
Instagram [https://help.instagram.com/519522125107875] is a service of Facebook Ireland Ltd. with its registered office at 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online offer on Instagram is usually transmitted to a server of Facebook, Inc. with its registered office at 1601 Willow Road, Menlo Park, California 94025, USA and stored there. An adequacy decision of the European Commission for the USA is not available. Our cooperation is based on the standard data protection clauses of the European Commission. Data processing in the context of visiting an Instagram fan page is based on an agreement between the joint controllers pursuant to Art. 26 DSGVO. Further information (information on Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].
LinkedIn [https://www.linkedin.com/legal/privacy-policy]is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn about your use of our online presence on Pinterest is usually sent to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. An adequacy decision of the European Commission for the USA is not available. Our cooperation is based on the standard data protection clauses of the European Commission.
9. CONTACT OPTIONS AND YOUR RIGHTS
As a data subject, you have the following rights:
Pursuant to Art. 15 DSGVO, you have the right to request information about your personal data processed by us to the extent specified therein;
Pursuant to Art. 16 DSGVO, you have the right to request the rectification without undue delay of inaccurate or incomplete personal data held by us;
* in accordance with Art. 17 DSGVO, the right to request the erasure of your personal data stored by us, unless the further processing * serves the exercise of the right to freedom of expression and information;
* for compliance with a legal obligation;
* for reasons of public interest; or
* is necessary for the establishment, exercise or defence of legal claims;
* in accordance with Article 18 of the GDPR, the right to request the restriction of the processing of your personal data if * the accuracy of the data is contested by you;
* the processing is unlawful, but you object to the erasure;
* we no longer need the data, but you need them to assert, exercise or defend legal claims; or
* you object to the processing in accordance with Art. 21 DSGVO;
In accordance with Art. 20 DSGVO, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format or to request its transfer to another controller;
In accordance with Art. 77 DSGVO, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office.
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.
Right of objection
Insofar as we process personal data as described above in order to protect our legitimate interests, which outweigh our interests in the context of a balancing of interests, you may object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose.